Free Delivery on Orders Above PKR. 5000


If you would like to return your order for any reason, please contact us within 14 days of purchase.

All products purchased from petspret.pk can be exchanged within 14 days of purchase only if;

The item is faulty, damaged or defective at the time of delivery.
The item does not match the original specifications of the product or is found to be not the same as you had actually purchased.

You must notify us within 14 days of delivery by writing to hellopetspret@gmail.com or WhatsApp on +92 324 9132316, in case you want to raise a dispute. At Pet's Pret, we look at each dispute on a case-by-case basis and try to be fair to both parties.

Replacement will be sent in case a defected/faulty/damaged item is shipped. Incase the item is out of stock, you will be awarded store credit. You will be required to send photographic evidence of the defective item at Pet's Pret, 64, Zakria Road, Westridge 2, Rawalpindi  within 14 days of purchase before any claims can be processed.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product has tampered.
  • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.